All orders are cancelable before stage 2.If an order is cancelled in stage 1; you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, minimum 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled; a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.
Digital Screen / Monitor Color Proofing: A client needs to keep in mind that a slight or more variation between color proofs and the completed job is to be expected. This is because the digital proofs and those printed on laser or inkjet printers are always a little different in tone than that of the offset printing machines. These slight differences would always be automatically considered acceptable by the clients.
Overruns / Underruns: DawnPrinting usually delivered exact or a little more quantities of orders of its valued clients without any additional cost however in case of any significant underrun, the client will only be billed as per exact quantity delivered. The generally accepted trade practice is plus or minus 10%.
DawnPrinting ™ will only provide design files at 72 DPI (low resolution).If you would like to purchase higher resolution designed files, please contact support@DawnPrinting.com for a quote.
